Auto Translation

Objective:

To effectively translate chat messages for visitors who communicate in a language different from the default language.

Video HERE

Key Steps:

1. Automatic Translation:

• When a visitor initiates a chat in a language different from the default language, the chat will automatically translate to the language of the visitor based on their first message.

2. Translation Icon:

• As an agent, you will see a green translation icon when you receive a chat that is being automatically translated.
• Click on the translation icon to toggle the translation functionalities of "Translate For Me" and "Translate For Visitor" off and back on.

3. Language Selection:

• You can choose the language of messages received from visitors.
• You can also select the language of messages sent to the visitor for effective communication.

Cautionary Notes:

• Ensure that the translation is accurate to avoid miscommunication with the visitor.
• Double-check the translated messages before sending them to ensure clarity and correctness.

Tips for Efficiency:

• Familiarize yourself with common phrases in frequently encountered languages to speed up the translation process.
• Practice using the translation tool to become more proficient in translating messages accurately and quickly.